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I'll tell you the first three places I'd look. Free, no pitch — and specific to your org, not a canned checklist. If it turns out you don't need me, you'll still leave the call knowing where your leak is.
You don't need to diagnose it first. "Our follow-up depends on one person's memory" or "the nightly job fails and nobody knows why" is plenty. Describing the symptom is my job's first step, not yours.
Hablo español — si tu equipo opera en español, la llamada también puede ser en español.